What insurance do you accept?
All traditional insurance and Delta Dental Premier, but no other PPO?s or HMO's. Our front desk will gladly assist you in verifying your insurance coverage.
I have dental insurance, but I'm not sure what is covered. Can your office help?
Our experienced staff will work with you in understanding the benefits of your individual insurance policy. Dentistry can be an investment that warrants looking at our financing options, whether covered by your insurance or not.
What is the "usual and customary" fee the insurance company mentions? And if my insurance company pays 100%, why do I still have a charge?
Good question. The insurance companies determine the usual and customary fee and every insurance company has a different allowable fee for any given procedure. In general, insurance companies do not survey dentists to calculate the so-called allowable fee and these fees are not changed to keep up with the rate of inflation on a consistent basis. Your dentist must calculate his or her fees to be fair and reasonable. The fees that your insurance company pays are the contract established between you and the insurance company. If the insurance company has a "co-pay," (that is, a fee that the patient must pay in order to receive service), it is insurance fraud if the dentist does not charge this, and can result in the loss of the dentist's license to practice. Should you have any questions regarding your billing, contact your dental office!
My neighbor has the same insurance company as I do. Why do they pay more for his fillings and crowns than for mine?
Each group within an insurance company has different plans, which means that sometimes the same dental procedures are paid for at different amounts. It is very important to study the booklet you receive from your company regarding your insurance. We can help by checking on your insurance benefits, but we can't guarantee the information we receive is completely reliable. A very important aspect of your insurance benefits to note is the maximum amount your insurance will pay yearly. Although we generally keep track of how much there is available yearly, we have no information on any dental charges made elsewhere. For instance, if you've been to an endodontist for a root canal, we would not have any records as to how much of your yearly benefits were used for that treatment. We'll work together with you to help you get the most out of your insurance benefits.